Privacy Policy
Cornerstone Mediation (“we,” “us,” or “our”) is committed to maintaining the highest standards of confidentiality and data protection. This policy outlines how we process personal information in compliance with the Protection of Personal Information Act (POPIA).
1. Information We Collect
Due to the nature of mediation, we collect sensitive personal information, including:
- Contact Data: Names, ID numbers, email addresses, and phone numbers.
- Case-Specific Data: Details regarding disputes, which may include financial records, family history, or employment details.
- Sensitive Data: Under certain circumstances, we may process information relating to children or health, but only with explicit consent or legal justification.
2. Purpose of Processing
We use your information strictly for:
- Assessing the suitability of mediation for your dispute.
- Conducting mediation sessions and drafting Settlement Agreements.
- Complying with South African legal and professional ethics requirements.
- Administrative purposes, such as billing and scheduling.
3. Confidentiality and Disclosure
Mediation is a confidential process. We do not disclose your information to third parties unless:
- All parties to the mediation provide written consent.
- We are legally compelled to do so by a court order.
- There is a threat of serious harm to a person or a child (Mandatory Reporting).
4. Data Retention
We retain case files for the period required by professional indemnity insurers and South African law, after which documents are securely destroyed.
5. Your Rights
You have the right to access, update, or request the deletion of your personal information. To exercise these rights, please contact our Information Officer at info@cornerstonemediation.co.za